These terms and conditions set out the rules that apply when you order from Nanikas Beauty: ordering and payment, delivery, returns and complaints. They add to your statutory rights as a consumer and never restrict them. Questions about these terms? Email us at info@nanikasbeauty.com.

1. Who we are

Nanikas Beauty is a beauty brand from Utrecht. Our online shop sells only products from our own brand. In these terms, we refer to ourselves as ‘Nanikas Beauty’, ‘we’ or ‘us’.

• Trade name: Nanikas Beauty
• Business address: Kanaalstraat 108, 3531 CN Utrecht, the Netherlands
• Chamber of Commerce (KvK) number: 95277447
• VAT identification number: NL005142400B83
• Email: info@nanikasbeauty.com
• Website: nanikasbeauty.com

Our customer service is handled by email. If you prefer to write to us by post, please use the address above.

2. When these terms apply

• These terms and conditions apply to every offer on nanikasbeauty.com and to every distance contract you conclude with us as a consumer.
• You can read, save and print these terms before you order.
• By placing an order, you accept these terms.
• Nothing in these terms limits the rights you have as a consumer under the law.
• Our online shop is not intended for children under 16. If you are under 16, you may order only with the permission of a parent or guardian.

3. Our range and prices

• Our range consists exclusively of products from our own brand, Nanikas Beauty: skincare, make-up, hair care, fragrance, bath & body, men’s care and beauty tools & accessories.
• We describe and photograph every product with care. Colours and shades may look slightly different on your screen than in real life, and packaging may differ slightly from the product photo. Unsure about a shade? Email us before you order.
• Our offers are valid while stocks last.
• All prices are in euros and include VAT. Shipping costs are added to the product price and are always shown at checkout, before you place your order.
• Promotions and discount codes are subject to the conditions stated with them.
• We are not bound by an obvious error in our offer, such as a price that is clearly incorrect. If you have already ordered, we will contact you and you decide: you receive the product at the correct price, or we cancel your order free of charge. If you have already paid, we will refund the full amount within 14 days.

4. Ordering and the contract

• You order through our online shop: as a guest, with an account (email address and password) or by signing in with your Google account.
• The contract is concluded when you complete the checkout process and place your order.
• Once you have placed your order, you will receive an email confirmation with your order number and an overview of your order. Please keep this email.
• Check your details, such as your name, email address and delivery address, before you complete your order. Spotted a mistake afterwards? Email us as soon as possible. As long as your order has not yet been shipped, we will correct it where we can. If an order cannot be delivered because the address is incorrect or incomplete, we may charge you the cost of sending it again.
• If a product turns out to be unavailable after you have ordered, we will let you know as soon as possible and refund the amount you paid for that product within 14 days.
• We may refuse or cancel an order where there is a legitimate reason, such as suspected fraud or misuse. In that case, we will inform you and refund any amount already paid within 14 days.

5. Payment

• You pay online at checkout. Your payment is processed by our payment service provider, Mollie.
• You can pay with iDEAL, credit card or another payment method. The methods available to you are shown at checkout.
• We start preparing your order as soon as your payment has been completed. If the payment is not completed, we will not process your order.

6. Shipping, local pickup and local delivery

Where we ship to

We ship to the Netherlands, Belgium, Germany and France.

Shipping costs

• Standard shipping costs a flat rate of €6.95.
• Shipping is free when your order subtotal is €60 or more.
• Depending on your address and country, additional shipping options may be offered at checkout, each at its own price.
• You always see all available options and the total cost before you place your order.

Local pickup and local delivery

• Local pickup is free of charge. If you choose it, we will tell you when and where you can collect your order.
• Local delivery is available in selected towns and cities. If your address qualifies, you will see this option at checkout, together with any costs. We will let you know when to expect your delivery.

Delivery time

• We ship your order as soon as possible after your payment has been completed. Any delivery time we state is an estimate; the actual delivery time depends on factors such as the carrier and the destination country.
• We deliver within 30 days of your order at the latest, unless we agree a different period with you. If your order is delayed, or if we can deliver only part of it, we will tell you as soon as possible. You may then cancel the order free of charge and receive any amount paid back within 14 days.

Risk during shipping

We bear the risk of loss of or damage to your order until it has been received by you or by a person you have designated (other than the carrier). Has your parcel been lost or arrived damaged? Let us know as soon as possible and we will send your order again or refund you.

7. Right of withdrawal (14 days)

When you buy online, you have a 14-day withdrawal period, often called a cooling-off period. During this period, you can withdraw from the contract without giving any reason. You can also withdraw before your order has arrived.

When the withdrawal period starts

• The withdrawal period starts on the day after you receive the product. If you have designated someone other than the carrier to receive it, the period starts on the day after that person receives it.
• If you order several products in one order and they are delivered separately, the withdrawal period starts on the day after you receive the last product.

Handling the product with care

During the withdrawal period, handle the product and its packaging with care. Unpack or use the product only to the extent necessary to establish its nature, characteristics and functioning, just as you could in a shop. If you go beyond that, you are liable for any resulting reduction in its value.

Exception: sealed products

The right of withdrawal does not apply to products that were delivered sealed, are not suitable for return for reasons of health protection or hygiene, and were unsealed after delivery. At Nanikas Beauty, this applies, for example, to skincare, make-up, fragrance and hair care products with a seal, seal sticker or other closure that you have to break to open the product.

• If the seal is still intact, you can return the product within the withdrawal period in the usual way.
• Products that were not delivered sealed are covered by the standard rules of this article, including the rules on careful handling and reduction in value.
• This exception does not affect your rights if a product was delivered damaged, defective or incorrect (see Article 8).

How to withdraw and return a product

• Step 1 – Notify us within 14 days. Within the withdrawal period, tell us clearly that you are withdrawing from the contract, either by email to info@nanikasbeauty.com or by post to the address in Article 1. Include your name, your order number and the products concerned. You may use the model withdrawal form below, but you are not required to. You are in time if you send your notification before the withdrawal period expires. We will confirm receipt of your notification by email.
• Step 2 – Return the product within 14 days. Send the product back no later than 14 days after your notification, with all parts supplied and, where possible, in its original condition and packaging. We will email you the return address and any further instructions.
• Step 3 – Costs and proof of postage. You bear the direct cost of returning the product. Keep your proof of postage: it shows that you returned the product in time.

Refunds

• If you withdraw from your entire order, we refund all payments received from you, including the delivery costs, within 14 days of receiving your notice of withdrawal.
• If you withdraw from part of your order, we refund the purchase price of those products within the same period.
• We may withhold the refund until we have received the product back or you have shown that you have sent it back, whichever is earlier.
• We refund using the same payment method you used for your order, unless you agree to a different method. The refund is free of charge for you.
• If you chose a more expensive delivery method than our cheapest standard delivery, we do not refund the additional cost.
• We may deduct any reduction in value (see above) from the refund.

Model withdrawal form

Copy the text below, complete it and send it to us by email or by post. You are not required to use this form.

• To: Nanikas Beauty, Kanaalstraat 108, 3531 CN Utrecht, the Netherlands, info@nanikasbeauty.com
• I hereby give notice that I withdraw from my contract of sale of the following products: [description of the products]
• Ordered on: [date] / Received on: [date]
• Order number: [order number]
• Name: [your name]
• Address: [your address]
• Signature: [only if this form is sent on paper]
• Date: [date]

8. Conformity and legal guarantee

• We ensure that our products conform to the contract, to the product description in our online shop and to what you may reasonably expect of a sound product.
• You are always entitled to the legal guarantee. If a product does not conform, for example because it is damaged or defective, or because you received the wrong product, you can choose between free repair and free replacement. If that is impossible or cannot reasonably be expected of us, you are entitled to a price reduction or, unless the defect is minor, to terminate the contract and get your money back. If the product needs to be returned to us, we cover the shipping costs.
• Check your order on receipt and report any defect as soon as possible after discovering it. A report made within 2 months of discovery is always in time. Include your order number and, where possible, a photo of the product and its packaging.
• If a defect becomes apparent within 1 year of delivery, the law presumes, in principle, that it was already present at the time of delivery. If the law of your country of residence provides for a longer period, that longer period applies.
• The legal guarantee does not cover defects caused by incorrect or careless use, use contrary to the directions, improper storage (for example in direct sunlight or at high temperatures), or use after the expiry date or beyond the stated shelf life after opening.
• Always read the directions for use, the warnings and the ingredient list before use. Do you have sensitive skin or known allergies? Check the ingredients carefully and test a new product on a small area of skin first. A personal reaction to an ingredient listed on the packaging or in the product information is not in itself a defect.

9. Complaints

• Not satisfied with something? Let us know and we will work with you to find a solution. Email your complaint to info@nanikasbeauty.com, with your order number, a clear description and, where possible, photos.
• We will confirm receipt of your complaint and give you a substantive response within 14 days. If we need more time, we will tell you within those 14 days when you can expect a full response.
• If we cannot resolve the matter together, you can bring the dispute before the competent court (see Article 14).

10. Liability

• Our liability is determined by law. Nothing in this article limits your rights as a consumer under mandatory law.
• We are not liable for damage to the extent that it results from using a product contrary to its directions, warnings or intended use.
• We never exclude liability for intent or gross negligence, or liability imposed by mandatory law, such as product liability.
• If force majeure, such as disruption at carriers or payment services, extreme weather or other circumstances beyond our control, prevents us from fulfilling an obligation or from fulfilling it on time, we will inform you as soon as possible. You may then cancel your order free of charge and receive any amount paid back within 14 days.

11. Account, reviews and emails

• Account. If you create an account or sign in with Google, keep your sign-in details confidential. If you notice that someone has accessed your account without your permission, tell us immediately.
• Reviews. Only customers who have bought a product from us can review it. We verify this against the order. If you ordered as a guest, you will find a personal review link in the email in which we ask for your review. Be honest and respectful, and do not post offensive, misleading or unlawful content or other people’s personal data. We may refuse or remove reviews that break these rules. By posting a review, you allow us to display it in our online shop.
• Basket reminders and review requests. If you are signed in and leave products in your basket, we may send you a reminder by email. After a completed order, we may email you to ask for a review. Would you rather not receive these emails? You can object at any time by emailing info@nanikasbeauty.com.
• Back-in-stock alerts. If you request an alert on a product page, we will email you as soon as the product is available again. You can unsubscribe via the link in that alert.
• Newsletter. You receive our newsletter only if you have signed up for it. You can unsubscribe at any time, free of charge, via the unsubscribe link in the newsletter or by emailing us.

12. Privacy and cookies

We process your personal data with care and in accordance with the General Data Protection Regulation (GDPR). We use it to handle your order and payment, deliver your order, manage your account and answer your questions. We share data only where necessary: for example with Mollie for payment, with Sendcloud and the carrier for shipping, and with Google if you sign in with Google.

Our privacy policy explains which other parties receive data, for example when fonts are loaded or when you search for your address, and which rights you have. We use only functional cookies: no analytics, advertising or tracking cookies. Read more in our cookie statement.

13. Intellectual property

All texts, photos, logos and other content in our online shop are owned by Nanikas Beauty or the relevant rights holders. You may not copy, distribute or use this content for commercial purposes without our prior written permission.

14. Governing law and jurisdiction

• These terms and every contract between you and Nanikas Beauty are governed by Dutch law.
• If you live in another country of the European Union, such as Belgium, Germany or France, you retain the protection of the mandatory consumer law of your country of residence.
• Disputes are brought before the court that has jurisdiction under the law. As a consumer, you can also bring proceedings before the court for the place where you live.

15. Changes and final provisions

• We may amend these terms. Your order is always governed by the terms in force when you placed it.
• If any provision of these terms is invalid or annulled, the remaining provisions remain in full force.
• These terms are available in Dutch, English and Arabic. In the event of any discrepancy between the versions, the Dutch text prevails, unless another interpretation is more favourable to you.

Last updated: September 2026